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Opening Hours
Monday - Friday
10 AM - 6 PM
Saturday
10 AM - 4 PM
Sunday
10 AM - 2 PM
Useful Information
43 COLIDHARBOUR LANE,
HAYES, MIDDLESEX, UB3 3EB
RAM
07774819871
ramthakur1511@gmail.com
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Frequently Asked Questions
Do you require deposits for appointments?
This question is more for spas and wellness facilities that book reservations for various high-end spa services. There is a case for deposits, in some situations, but you’ll have to decide whether that’s important for your business or not. If you do require deposits, explain how the process works. Even if you just hold a credit card on file to reserve the time or the booking, that’s something you need to explain to people here.
How long do I have to cancel or reschedule my appointment?
Life happens and sometimes people will need to reschedule or cancel their appointments. You shouldn’t have a firm policy in place that discourages this; instead, you’ll want to be open to discussing the options and providing people with convenient choices. You can choose to charge a cancelation fee for last-minute cancelations or prevent people from making future appointments if they cancel too much, but make sure that you allow people plenty of time to reschedule or cancel.
Have an emergency policy in place, too, because sometimes there are things out of people’s control and that shouldn’t be held against them
Do I need to wear or do anything special for my visit?
This is a good question for several reasons. People want to know, most often for spas, what they should wear to ensure they are prepared and comfortable for the service that they are about to receive. Some people may ask this question of salons in the case of needing a button-down shirt instead of something that pulls over the head, but generally, most spas and salons will say “come as you are”. Still, you’ll want to let people know either way.
What is included in your services?
you should cover how inclusive your salon or spa is by covering the basics and major features. You can also use this space to link to your service pages and allow people to dig deeper and learn more about what you have to offer. It helps increase lead generation and allows you to make it easy for people to find answers. Sure, they could just go to your services page, but why would they do that when the answers are (or should be) right here?
You can go further to break this question down into different services, such as what’s included with a spa day, or what’s included with a shampoo.
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